Effective 20 August 2026
SUMMARY
- Memberships: cancel any time, no fee, access runs to the end of the period you paid for.
- Digital goods: 14 days to request a refund if the item is faulty, was not delivered, or was clearly not what was described.
- Consulting: cancel a scheduled engagement with 14 days' notice for a full refund of anything unearned.
- Approved refunds go back to the original payment method within 5-10 business days.
- Nothing is shipped, so there are no returns and no return shipping costs.
The detail is below. If your situation is not covered, email henry@henryfinn.com and it will be dealt with fairly.
1. MEMBERSHIPS & SUBSCRIPTIONS
Canceling
You can cancel a membership at any time, for any reason, with no cancellation fee. Cancel from your account page, or email henry@henryfinn.com from the address on the account and it will be canceled for you within 1 business day.
Canceling stops all future charges. Your access continues until the end of the billing period you have already paid for, then lapses. You are not locked into a minimum term unless a specific tier stated one before you signed up.
Refunds on memberships
- First 14 days of a new membership: full refund of your first payment on request, no questions asked.
- Accidental renewal: if you meant to cancel and were charged for a new period, email within 14 days of that charge and it will be refunded in full, provided you have not used the membership during the new period.
- Mid-period cancellation after that: the current period is not pro-rated or refunded, because your access continues for the whole period you paid for. Future periods are never charged.
- If a promised benefit is withdrawn during a period you have paid for, you get a pro-rated refund for the remainder of that period.
Price changes and notice
Membership prices will not increase for an existing member without at least 30 days' notice by email. If you do not want the new price, cancel before it takes effect and you will never be charged it.
2. DIGITAL GOODS & CONTENT
Digital items are delivered instantly and cannot be returned in any meaningful sense, so as a general rule sales are final once the item has been delivered and accessed. That said, a refund will be given within 14 days of purchase in any of these cases:
- The item was never delivered, or the download link never worked and could not be fixed.
- The file is corrupt, incomplete, or unreadable, and a working replacement cannot be provided.
- The item is materially different from how it was described on its product page.
- You were charged twice for the same item.
- You bought the wrong item by mistake and have not downloaded or accessed it.
Refunds are not given simply because you changed your mind after reading, viewing, or downloading the item, or because you already own it elsewhere.
If a digital item was bundled with a service engagement, the refund terms of the engagement apply to the bundle.
3. ADVISORY & CONSULTING
Consulting is governed first by the signed proposal or statement of work for that engagement. Where the proposal is silent, the following applies.
Canceling before work starts
- 14 or more days before the start date: full refund of everything paid, including any deposit.
- Between 3 and 13 days before: refund of everything paid, less any work already performed and any non-recoverable third-party costs already committed, both itemized for you in writing.
- Fewer than 3 days before, or a no-show: the fee for the scheduled session or the first period is retained, because the time was reserved and cannot be resold. Everything beyond that is refunded.
Canceling an engagement in progress
Either side can end an engagement with 14 days' written notice. On termination you are billed only for work actually performed up to the end of the notice period, and any prepaid amount beyond that is refunded within 10 business days. Deposits are credited against work performed, not forfeited, except where the proposal expressly says a deposit is non-refundable and you agreed to that in writing.
Rescheduling
Sessions can be moved once at no charge with at least 48 hours' notice. Beyond that, a reschedule is treated as a cancellation under the terms above.
If I cancel
If an engagement is canceled or cannot be delivered from this side for any reason, you receive a full refund of everything paid and not yet earned, with no deductions.
4. HOW TO REQUEST A REFUND
Email henry@henryfinn.com with:
- The email address used at purchase.
- The date and amount of the charge, and the last four digits of the card.
- What you bought.
- Briefly, what went wrong.
You will get a decision within 3 business days. If it is approved, the refund is issued to the original payment method within 5-10 business days; how quickly it then appears is up to your bank or card issuer. Refunds are made in USD, the currency of the original charge. Where a refund is declined, you will be told the specific reason in writing.
There is no restocking fee, no processing fee, and no deduction from an approved refund.
5. RETURNS AND SHIPPING
Everything sold here is delivered electronically. Nothing is shipped, so there is no return address, no return shipping cost, and no in-person returns.
6. CHARGEBACKS
Please email before opening a dispute with your bank. Almost every problem is solved faster directly, and a bank dispute can take your issuer up to 90 days to resolve. Charges appear on your statement as HENRY FINN. If you do not recognize a charge, get in touch and it will be traced for you the same day where possible.
7. YOUR STATUTORY RIGHTS
Nothing in this policy limits any right you have under applicable consumer protection law, including California law and, where it applies to you, the statutory right of withdrawal available to consumers in the United Kingdom and the European Union. Where a mandatory legal right gives you more than this policy does, the law wins.
8. CHANGES
This policy can be updated. The version in force at the time of your purchase is the one that applies to that purchase, and changes are never applied retroactively. The effective date is shown at the top of this page.